FAQs
Q. Do I need a referral to go to Enhanced Living?
A referral is not required unless you have hurt yourself at work and are claiming through Third Party Insurance or Workcover, or are a Veteran’s Affairs patient or seeing us through Medicare via the EPC program. However, we will liaise closely with your medical practitioner to ensure the best possible outcome. Some people also access us via NDIS therapeutic supports.
Q. Will my private health fund pay a rebate for my treatment?
Yes, most private health funds pay a rebate for each session. Please bring your health fund card with you to the consult as we use the HICAPS system to arrange direct funds transfer of your rebate, saving you a trip to the health fund. Check your individual fund for the amount of cover and the services covered.
Q. Is car parking available?
Yes we have dedicated car parking at all our facilities. See each location for the address and parking details.
Q. What NDIS services do you provide?
We provide a full range of Allied Health Services including Occupational Therapy, Physiotherapy, Exercise Physiology and Dietetics as part of our NDIS therapeutic supports.
Q. Do you have a Cancellation Policy?
Yes. All changes or cancellations must be made at least 48 hours before your scheduled appointment time or a cancellation fee of 50% of the consultation fee applies.
Q. How do I provide feedback about the service I have received?
We’re always looking to offer the highest quality of service, and therefore appreciate customer feedback. If you would like to provide feedback you can email us at [email protected] or fill out our feedback form.
Q. What happens if I have received a quote for services but don’t end up needing all the services?
While we provide quotes for services to allow for budget planning, we only bill for services that have been delivered and do not charge an end of service fee.
Q. Do you have a process for reporting incidents?
Yes! We are a NDIA registered company verified by the NDIS Quality and Safeguards Commission and meet all government requirements including reporting incidents if they occur towards NDIS therapeutic supports. To ensure high quality of services, we also maintain our own customer satisfaction records which includes any complaints, compliments, feedback and incidents that may be raised with us.
Q. Can I choose my clinician?
We work hard to allocate a clinician with the appropriate skills and expertise for your unique needs. Our NDIS Service Coordinators will work with you to establish the best clinician for you when you contact us.
Q. How long will the Initial Consultation take?
Usually your first consultation will take up to 60 minutes. The duration will vary from person to person, but usually the clinician requires this time to gain an understanding of your needs.s.
Q. Can I choose the mix of services that I believe will benefit me the most?
In conjunction with your clinician, you will be able to discuss which services you believe will provide the greatest benefit, and then your care plan can be customised accordingly.